Refund policy

Refund & Return Policy

Effective Date: August 19, 2026

At NŌBL Bakehouse, every order is made fresh and prepared specifically for our customers. Because our products are perishable food items, all food sales are final and we do not accept returns or exchanges.

We want you to love your NŌBL experience, though, and we stand behind the quality of what we make. If there is a problem with your order, please contact us so we can make it right.

NO RETURNS

For food-safety and quality-control reasons, we cannot accept returns of cookies, baked goods, or other food products once they have been shipped, delivered, or picked up.

Please do not mail food products back to us.

WHEN WE WILL PROVIDE A REFUND OR REPLACEMENT

Although we do not accept returns, we may provide a refund, replacement, store credit, or other appropriate resolution when an issue is caused by NŌBL.

Eligible situations may include:

  • You received the wrong product or an incorrect item.

  • An item was missing from your order.

  • Your order arrived significantly damaged and the product is no longer reasonably usable or enjoyable.

  • Your order arrived spoiled or otherwise unsafe to consume.

  • There is a significant quality or production issue with the product.

  • NŌBL is unable to fulfill an order that has already been paid for.

  • Your order was canceled by NŌBL.

Refunds and replacements are evaluated on a case-by-case basis.

FOOD QUALITY CONCERNS

If you believe there is a problem with the quality or safety of your order, please contact us within 48 hours of delivery or pickup.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging, when applicable

For food-safety concerns, please stop consuming the affected product and contact us as soon as possible.

We may request additional information to help us investigate the issue and determine the appropriate resolution.

NON-REFUNDABLE SITUATIONS

We do not provide refunds or replacements for:

  • Change of mind or buyer's remorse

  • Disliking a flavor, ingredient, texture, or appearance

  • Incorrect product or quantity selected by the customer

  • Incorrect shipping information entered by the customer

  • Failure to receive or retrieve a delivered package

  • Failure to follow product storage or handling instructions

  • Normal variations in the appearance, size, shape, texture, or color of handmade baked goods

  • Orders that have been delivered according to the shipping information provided by the customer

  • Products that have been consumed, altered, or improperly stored after delivery

  • Any other situation where the product was properly prepared and fulfilled according to the customer's order

Because our products are handmade, slight variations between individual cookies and batches are normal and are not considered defects.

SHIPPING DELAYS & CARRIER ISSUES

Once an order has been shipped, delivery times may be affected by the shipping carrier, weather, holidays, or other circumstances outside of NŌBL's control.

A shipping delay alone does not automatically qualify an order for a refund.

If your package is lost, significantly delayed, or arrives damaged, please contact us so we can review the situation and determine the appropriate resolution.

REFUND PROCESSING

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional time to process the refund after NŌBL has issued it.

EXCEPTIONS

NŌBL Bakehouse reserves the right to evaluate individual situations and provide a refund, replacement, store credit, or other resolution at our discretion when appropriate.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

CONTACT US

If you have a question or concern regarding your order, please contact us through the NŌBL Bakehouse website or at thenoblexchange@gmail.com as soon as possible. We are always happy to review legitimate concerns and work toward a fair resolution.

Thank you for supporting NŌBL Bakehouse.